Choosing Php Help Desk SoftwareHelp desk software are important for any software company or firm which uses software applications. A help desk software or support software helps to track the support issues that come along with a software and tracks it to the successful completion of the problem. Php help desk software are gaining ground because Php is an open source software which makes it easier and cheaper for firms to use it. The days of client server software are almost gone and all applications are being developed on n-tier or web architecture. Web based help desk software is also being widely accepted as clients can simply login to the help desk application and register the support help that is required. Once the issue is logged a reference number is generated and a mail is sent to the support team. The support team works on the problem and when the query is resolved, the issue is closed. Now let us see some of the features of the best help desk software that are available in the market. Complete e-mail management, feature rich control panel, private notes, similar tickets lookup, one click customer history, quick ticket search and customer information management are some of the important features that come along with a help desk application. Most of the applications have a repository of standard answers that can be sent to matching queries just at the click of the mouse. The applications can be easily installed on a server and accessed easily by the client and the support staff on different internet protocol addresses or IP addresses. The best feature of a help desk software is the 24/7 support which can be given to customers. A customer can log in the issue and the support staff can close it as soon as he logs in to work. All clients also have a support helpline in case of support to critical issues.Many of the Php helpdesk software are multi-lingual and come with support for many languages. The pricing of help desk software available in the market has also come down and the ones which are based on open source software such as Php are available for as low as $300. When buying a Php helpdesk software it is always advisable to check at least three products from different vendors. One product may have features which will be more relevant to your requirements than another. There are various online guides which are available which can be useful to buy a help desk software. There are three methods of buying a help desk software. Either you can buy the product outright, buy a subscrition for a limited number of months or you can opt for a hosting model or more commonly known as the ASP model in which a third party provider hosts the application and you can use the services by paying a monthly rent. The choice depends upon your requirements which include the number of clients you want to support and the amount that you want to spend on the application. In general PhP help desk software are cheap as compared with other products which are based upon other technologies. You can make your decision after comparing all the factors. |